Please forgive us some home owners associations are making very small improvements! You may see construction workers, or painters, but efforts are being made to minimize guest impact. Thank you for your understanding! Have allot of Fun
Mazatlán Vacation Rentals & Sales
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www.mazatlanvacationrentals@yahoo.com">www.mazatlanvacationrentals@yahoo.com
Refund Policy
A legal disclaimer
The information provided on this page are only general and high-level explanations and information on how to a Refund Policy. How to receive a refund regarding a reservation or purchase between our customers and our Business. We recommend that you seek legal advice to help you understand and to assist you in understanding of our Refund Policy.
Refund Policy - the basics
Our Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online business products are required to enter the jurisdiction of Mazatlán, Sinaloa, Mexico for any claim for monies, refund, or exchange. To present Your product return policy and refund policy contact manufacturer.
About guest cancellations
Introduction
Guests can cancel booking and product cancellations through their TRS MEXCOM S DE RL DE CV guest account. This is applicable on both refundable and non-refundable bookings.
If a guest contacts you to cancel a reservation, you should direct them to cancel the reservation from their account. If their cancellation cannot be self-serviced, it will come to you as a cancellation request, and the booking status will show as Cancellation Requested in your Inbox.
Eligible for a 100% refund
A guest can cancel their reservation through their guest account if they’re eligible for a 100% refund. Your cancellation policy is set up in the Rules & Policies section of your account.
Not eligible for a 100% refund
If a guest isn’t eligible for a 100% refund, they can still cancel the reservation from their account. However, the guest will need to adhere to any penalties charged for the cancellation based on your cancellation policy.
Guests can also request to cancel from their account if they booked prior to you having a cancellation policy set up.
After you receive the guest's cancellation request email, process the cancellation in your account as soon as possible (ideally, within 24 hours), and issue any eligible refund based on your cancellation pol
Date changes
If the guest decides to change their stay dates, the cancellation policy will be updated to match the new stay dates.